1.1 POLICY OVERVIEW
At Rhino Shrink Wrap, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to Managing Director, Rhino Shrink Wrap, Stockery Park Farm, Holmes Chapel Road, Holmes Chapel, CW4 8AS. Alternatively, you can telephone 01477 532222.
1.2 WHO ARE WE?
Triple Pillar Ltd. t/a Rhino Shrink Wrap are specialist suppliers of materials and equipment for the temporary weather protection and / or containment of construction projects. Rhino is a registered company (no. 8946643). The registered address is Higher House Farm, Knutsford Road, Cranage, Cheshire, CW4 8EF.
1.3 HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you register with us as a customer using our website or through conversation with our sales and customer service team, for example, when you contact us about products and services, to buy equipment or register for one of our newsletters or technical guides.
1.4 WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you buy online or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
1.5 HOW IS YOUR INFORMATION USED?
We may use your information to: process orders that you have submitted/made, carry out our obligations arising from any contracts entered into by you and us, dealing with enquiries/questions/returns etc, seek your views or comments on the services we provide, notify you of changes to our services, send you communications which you have requested and that may be of interest to you (these may include information about products, events, promotional offers etc), process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for duty for HMRC etc). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
1.6 WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example UPG to process card payments or courier companies for ensuring delivery of goods/order fulfilment). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you use the secure online payment pages, you are redirected to a secure third party payment portal (e.g. UPG or Shopify Payments), our third party payment processors specialise in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
1.7 YOUR CHOICES
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products, services, events, promotions and news then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: email@example.com or telephone on 01477 532222.
1.8 HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: firstname.lastname@example.org.
You have the right to ask for a copy of the information Rhino hold about you and we will provide this information free of charge provided that your request is fair and reasonable (we may charge £10 for information requests that are deemed to be repetitive, unreasonable or onerous).
1.9 HOW WE PROTECT AGAINST THE LOSS, MISUSE OR UNAUTHORISED ALTERATION OF YOUR INFORMATION
When you give us personal information, we take steps to ensure that it’s treated securely. We don’t store any credit or debit card details and we do our utmost to protect all other details (including encryption and protection with 256 Bit encryption on SSL – when you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer).
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.
1.11 USE OF ‘COOKIES’
- Analytical:by using Analytics cookies we collect anonymous data regarding your use of our website and services, for example which pages you visit, the amount of visits and if you encounter any errors. We also use these cookies to check if you open and read our messages such as the regular email updates.
- Social Media:our website makes it possible for you to share our information via social media and these cookies make this process easier by remembering the social media you use. We will not access your social media account.
- Advertising:we use Advertising cookies to improve our marketing strategies.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
1.12 LINKS TO OTHER WEBSITES
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use on our Shopify store. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
1.14 16 OR UNDER
We do not knowingly provide services to customers under the age of 16. It is a requirement of business that all Rhino customers are over the age of 16.
1.15 TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if you are buying goods for delivery outside of the EU and our chosen courier company is located outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
1.16 YOUR RIGHTS
Regarding your own personal data, you have the right to:
- access your personal data;
- have inaccurate personal data amended;
- be forgotten or erased;
- prevent any use of your personal data until the data is erased or amended;
- data portability (the right to receive your personal data electronically and in a commonly used format);
- object to your personal data being processed based on our own legitimate interest;
- prevent any automated decision-making and profiling;
You can execute these rights by sending an email to email@example.com to which we will respond within 30 days.
If you have created an account on our website or if you are registered to our regular updates via the preference centre you can amend your personal data here yourself as well.
You also have the right to file a complaint with the data protection authorities.
1.17 POLICY REVIEW
We keep this Policy under regular review. This Policy was last updated in May 2018.